March 21st, 2025

Lost Luggage? Here’s What Business Travelers Should Do

For business travelers, lost luggage can be more than just an inconvenience—it can disrupt meetings, delay important presentations, and add unnecessary stress to an already packed itinerary. While no one plans for their bags to go missing, knowing what to do in the moment (and how to prevent it from happening) can save you time and frustration.

Immediate Steps to Recover Lost Luggage

1. Report the Missing Bag Immediately
   Head straight to the airline’s baggage claim or service desk. Provide your baggage claim ticket and flight details. Most airlines use a global tracking system, so the sooner you report the issue, the faster they can locate your bag.
2. File a Detailed Report
   Be thorough—describe your luggage, including its size, color, brand, and any distinguishing features. Mention any travel tags or unique identifiers. Ask for a reference number to track your claim.
3. Check Airline Policies on Compensation
   Airlines typically offer compensation for delayed or lost luggage. If your bag is missing for over 24 hours, you may be eligible for reimbursement for essentials like clothing, toiletries, and work-related items. Keep all receipts for reimbursement claims.
4. Use Tracking Tools
   If you placed an AirTag or Tile tracker in your luggage, check its location on your phone. This can provide real-time updates and even help guide airline staff to your bag.
5. Follow Up Persistently
   Don’t assume the airline is actively working on it—call regularly for updates. If your bag isn’t found within a set period (usually 5–7 days), escalate the claim and request compensation.

How to Prevent Lost Luggage

While not all lost luggage situations can be avoided, these strategies can significantly reduce your risk:

1. Use Carry-On Whenever Possible
   The best way to avoid lost luggage? Don’t check a bag. If your trip allows, pack essentials in a carry-on and avoid the stress altogether.
2. Opt for Direct Flights
   Bags are most often lost during layovers. If possible, book direct flights or allow extra time between connections to ensure luggage is properly transferred.
3. Tag and Personalize Your Bag
   A brightly colored luggage tag, a ribbon on the handle, or a unique sticker can make your bag easier to spot and harder to misplace. Also, include a luggage tag inside the bag with your contact information.
4. Invest in Smart Luggage Trackers
   Placing a GPS tracker inside your suitcase lets you track its location independently, giving you peace of mind.
5. Take a Photo of Your Packed Bag
   If your luggage goes missing, a photo of its contents can help with claims and compensation.
6. Use a Trusted Corporate Travel Partner
   If you’re traveling for business, a corporate travel agency can help navigate lost luggage claims, secure reimbursements, and arrange for emergency replacements when needed.

Lost luggage can disrupt your business trip, but a quick response and the right preventive measures can minimize the impact. Whether you’re tracking your bag with technology, packing essentials in your carry-on, or leveraging corporate travel support, being prepared ensures you stay focused on what matters—your business.

If you need seamless business travel solutions with expert assistance when things go wrong, reach out to our team of corporate travel specialists.