June 11th, 2025

Evaluating Employee Satisfaction in Corporate Travel: A Mid-Year Check-In

As we hit the midpoint of the year, it’s the perfect time to take stock of your corporate travel program and assess how employees are feeling about their travel experiences. Satisfied employees are more likely to stay engaged and productive, while dissatisfaction can lead to burnout and decreased performance. Evaluating key areas of the travel experience can help ensure your program is working for everyone. 

One of the most important aspects to evaluate is travel comfort and convenience. How well do your employees fare when it comes to flights, accommodations, and ground transportation? Comfort during travel can significantly impact productivity and morale. If employees are regularly reporting long flights, uncomfortable hotels, or inconvenient transportation, it may be time to review your travel suppliers or adjust policies to prioritize comfort. On the flip side, offering flexible flight options, premium seating, or well-equipped hotels can greatly improve the overall experience. 

Equally important is the clarity and flexibility of your travel policies. Are your employees clear on what’s expected when booking travel, or are they confused by the rules? A travel policy that’s easy to understand and offers some flexibility can lead to higher compliance and a more positive experience overall. If your policy is too rigid or unclear, employees may feel constrained or frustrated, which can negatively impact satisfaction. Making sure that the policy aligns with employee preferences, while staying within the company’s budget, can help prevent these issues. 

The booking process is another key factor to consider. If the tools you’re providing for booking travel are difficult to use or time-consuming, it can lead to unnecessary stress before the trip even begins. An intuitive, user-friendly booking system that integrates seamlessly with other business tools can make the entire process smoother and less stressful. If your employees are struggling with the booking system, it may be worth investing in a more efficient platform or offering additional support. 

When it comes to wellness during travel, corporate trips can take a toll on both physical and mental health. Long flights, time zone changes, and hectic schedules can leave employees feeling drained. Offering wellness perks such as priority boarding, access to fitness centers, or healthier in-flight meal options can show employees that you care about their well-being. If wellness isn’t a focus of your current travel policy, consider adding these benefits to help reduce stress and keep employees feeling their best. 

Finally, don’t overlook the post-trip experience. Gathering feedback after each trip is essential to understanding where improvements can be made. A post-trip survey can help identify common pain points, whether they’re related to the booking process, travel comfort, or wellness needs. By regularly collecting and acting on feedback, you demonstrate to employees that their opinions matter and that you’re committed to making their travel experiences better. 

As we move forward in the year, use this mid-year check-in to assess employee satisfaction across these areas. By making small adjustments based on feedback, you can create a corporate travel program that works for everyone, ensuring that your employees are not only productive during their trips but also feeling supported and valued. 

Ready to optimize your corporate travel program? Contact us today to learn how we can help improve your employee travel experience.